PRIVACY POLICY

Effective Date: 11 May 2025

Welcome to GetRugby, a digital coaching platform owned and operated by Urbsub Marketing (Pty) Ltd, registration number 2021/815033/07, incorporated in the Republic of South Africa.

This Privacy Policy describes how GetRugby collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. INFORMATION WE COLLECT

We may collect the following categories of information:

- Personal Details: Name, contact details, date of birth

- Account Info: Username, password, preferences

- Usage Data: Pages visited, content accessed, time spent

- Device Info: IP address, browser type, device ID

- Payment Details: Collected and processed via secure third-party providers

2. HOW WE USE IT

We use your information to:

- Provide and personalise the Platform experience

- Communicate service-related updates and marketing (if opted-in)

- Analyse usage patterns and improve services

- Comply with legal obligations

3. SHARING OF INFORMATION

We may share your data with:

- Analytics providers to improve functionality and content

- Customer support platforms for troubleshooting and support

- Marketing partners for opted-in communications

- Legal authorities when required by law

We do not sell your personal information.

4. DATA STORAGE AND SECURITY

Information is stored securely with encryption, firewalls, and access controls to prevent unauthorised access.

5. YOUR RIGHTS UNDER POPIA

You have the right to:

- Access your personal data

- Correct or delete inaccurate information

- Object to marketing communications

To exercise these rights, email us at: neil@getrugby.co.za

6. COOKIES

We use the following cookies:

- Strictly Necessary: Site functionality and login

- Performance: Analytics to improve site performance

- Functionality: Remembering user preferences

- Targeting: Advertising and remarketing purposes

You can manage cookies in your browser or via our cookie settings page.

7. DATA RETENTION

We retain data for the following durations:

- Account and Profile Info: As long as the account remains active

- Payment Data: 5 years for compliance purposes

- Analytics Data: 2 years for performance insights

8. CHANGES TO THIS POLICY

Updates will be posted on this page with effective date changes. Significant changes will be communicated.

9. CONTACT US

URBSUB MARKETING (PTY) LTD

Email: neil@urbanmarketing.co.za / neil@getrugby.co.za

https://www.inforegulator.org.za